Refund Policy

MedicalCertificate.in has a dynamic refund policy.

We provide refunds in cases where:

Underage User i.e. <18 years is applying without the knowledge of a caretaker.
Proper medical history or current medical records of ailment is not available and is informed to the team before doctor consultation.
The user is unwilling to do online doctor consultations.
Complaints are found to be invalid by our health team.
The User is asking for a certificate more than 5 times without getting the disease treated.
Certificate needed for regularization of insurance claims or government employees duty regularization or it’s a medico-legal case.
The Doctor has not contacted the User.

Note:

For Indian Medical Certificates a service charge of INR 199/- will be levied in case of any and every refund except Form 1A where it will be INR 250/-. There are no refunds when booking standalone online Doctor consultations.
For International Medical Certificates a service charge of $5 will be levied in case of any refund.

User will not be entitled to any refunds in cases where:

User does not attend the online appointment, without canceling the appointment at least 60 mins before the appointment time.
Doctor has attempted to call the User 3 times and the User is not attending the online doctor consultation.
The certificate has been issued.
User’s ailment claims are found incorrect/illegal
User contradicts their own medical condition w.r.t to the details shared in the form and during doctor consultation.
User fails to produce the documents supporting the ailment mentioned by them after the online consultation.
User has attended a Doctor consultation and then wishes to cancel their order

The user/customer is not entitled to any refund in case of non-issuance of Medical Certificate after going through the consultation process with the Doctor if in case, the Doctor is not satisfied and convinced that it is a fit case for the issuance of Medical Certificate. It is hereby clarified that the service charge paid by the customers/users is only for two heads i.e., facilitating the consultation with the RMP in a convenient and expeditious manner, and the fees of the RMP for consultation done, which in no way implies that the Doctor shall mandatorily issue the Medical Certificate, which is subject to his/her collective satisfaction and laws of the land.

All refunds will be processed in the original mode of payment done by the User while requesting for a medical certificate within 8-10 working days as per the payment gateway policies.

For any further queries, write to care@medicalcertificate.in